Privacy Policy

1. Introduction

ModStream ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By using our Service, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and email address
• Account credentials
• Payment information (processed securely through Stripe)
• Profile information and preferences
• Communication history with our support team
• Platform usernames (WhatNot, TikTok)

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data (pages visited, features used, session duration)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social login providers (Google) if you choose to authenticate through them
• Payment processors (Stripe) for transaction verification
• Streaming platforms (WhatNot, TikTok) for service integration

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Match you with appropriate moderators for your streams
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Personalize your experience and deliver relevant content
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.

4.2 Moderators

When you book a moderation session, relevant information (such as stream details and platform usernames) is shared with the assigned moderator to perform the service.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Legal process or government requests
• Enforce our Terms of Service
• Protect our rights, privacy, safety, or property
• Respond to an emergency involving potential harm

4.4 Business Transfers

If ModStream is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes described in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Opt out of marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@modstream.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account
• Analyze how our Service is used
• Deliver personalized content

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to such transfers.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. We do not sell personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@modstream.com
• Address: 123 Stream Street, San Francisco, CA 94105
• Phone: (555) 123-4567